Dexter Relay Setup Settings
Make Dexter Relay work for your Slack team by changing these custom configurations:
A) Auto Send
By default, simply typing something into a Command Center channel inside of Slack will not do anything. This means that you're able to talk with your colleagues about your bot's user without sending them an actual message. However, if this isn't useful for you and you want to simply automatically send all messages sent in the channel without using
/dex-say, you can turn on the Auto-Send option.
- Auto Send Enabled (default): All comments that agents say in a user channel are sent to the user.
- Auto Send Disabled: You can also choose to turn this setting off. Messages that agents say to the user in the user Slack channel will not be sent unless they are sent with the
B) Auto Create Channels
Conversations that users have with the bot can be routed to your Slack team in two ways:
- Auto Create Channels Disabled (Default - Master Channel): Bot creators define which conversations will trigger a notification in a defined master channel. Slack team members can then elect to engage with the conversation further in a separate user channel.
- Auto Create Channels Enabled (Auto Create Channels): Every inbound conversation with the bot creates a new Slack channel.
C) Default Invitees
Specify the Slack @usernames of people that you want to invite to every user channel created.
- By default, the Slack user who has added the Relay app to the Slack team will be invited to every channel.
D) Channel Name Format
All Slack channels the Command Center creates starts with a
d- prefix. (For example, the Command Center will create a channel called
#d-lebron-james for when Lebron James gets in touch with you.) You can change this prefix under your Slack Command Center settings.
- By default, new user channels will be generated from the default user-identifying value for each platform,(e.g. Facebook user's full name, Twilio user's phone number, Embed user's unique id hash), prefixed by
- If you would like all channels to be created from a variable defined in the script, enter the channel name format like so, "
E) Username Format
Users will be referred to in Relay by the value given in this field.
- By default, all users will be referred to by the default user-identifying value for each platform,(e.g. Facebook user's full name, Twilio user's phone number, Embed user's unique id hash) (i.e.
- If you would like to refer to each users by a unique variable defined in your script, like their email (set in an
D) Info Fields
Sometimes you might want to find out more about a user—perhaps to see what topic they are in, or to see any data associated with them. Profile data from each user is available when a new conversation is shown on Relay (in the master channel or when accessed in
More User Info in a user channel).
- Include a comma-delimited list of all the user variables you would like available for each new user conversation. If your bot prompts a user for their email and their phone number in
phonevariables, you may want to include
email,phonein this field.
- The default available fields is the user's full name (captured in
_userFullName) and the user's email (captured in
_userEmail) captured in namespace variables from their platform user profile.
- Namespace variables with timestamp values are displayed in the UTC timezone.
F) Return Topic (Advanced)
When a user messages the bot and an agent takes over, the user is redirected to the
dex-human-bypass topic. When the conversation between an agent and a user ends, we would like the bot to continue the conversation by redirecting the user back to a topic where the bot takes over.
- The default topic that the bot returns to when a conversation is closed is... the
- If you would like to redirect users to a different topic other than
default, provide the topic name in this field.