Shortcode: ^notifyAgent()

This shortcode is best paired with a Relay installation. Learn more about getting set up with Relay here.

^notifyAgent()

Choose when and which conversations should be sent to your Relay app's master channel.

Example Usage

+ i need human help
- How can I help? {topic=human-help}
 
> topic human-help
+ *
- Thanks, we'll have a human get back to you shortly. ^notifyAgent()
< topic

Details

When a user hits a trigger with a response that includes the ^notifyAgent() shortcode, the user's message will be sent to a master channel in the Slack team where Relay is installed. Agents can choose to claim this conversation and speak directly with the user within Slack.